FAQs
Welcome to Borvex!
Below you will find answers to some of our most common questions about orders, shipping, payments, returns, and more.
Ordering
How can I place an order?
You can place an order by browsing our products, adding your favorite items to your cart, and completing checkout with your preferred payment method.
Once your order is successfully placed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible.
We process orders quickly, so we cannot guarantee changes or cancellations once your order has entered processing or has been shipped.
How do I know if my order was successful?
After completing your purchase, you will receive an order confirmation email with your order details.
If you do not receive one, please check your spam/junk folder or contact our support team.
Payment
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express (Amex)
- Discover
- Diners Club
- Apple Pay
- JCB
- UnionPay
- Shop Pay
All available payment options will be displayed during checkout.
Is my payment information secure?
Yes. We use secure payment processing technology to protect your payment information.
Borvex does not store your complete payment card details. Payment information is handled securely by trusted payment providers.
What should I do if my payment fails?
If your payment is declined:
- Check your payment details
- Confirm your card has available funds
- Contact your bank or payment provider
- Try another payment method
Shipping
Where do you ship?
We currently ship within the United States only.
We do not offer international shipping at this time.
How much does shipping cost?
Our shipping rates are:
- Standard Shipping: $6.99
- Free Shipping: Orders over $65
The final shipping cost will be shown at checkout.
How long does delivery take?
Our estimated delivery time is:
- Handling Time: 0–1 business day
- Transit Time: 3–5 business days
Total Estimated Delivery Time: 3–6 business days
Delivery times may vary depending on your location, shipping carrier, holidays, or other circumstances outside our control.
What is your order cutoff time?
Our order cutoff time is:
5:00 PM
Orders placed before 5:00 PM will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking details.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
You may request a return within 30 days from the date your order is delivered.
Returned items must:
- Be unused and unworn
- Be in original condition
- Include original packaging and tags (if applicable)
Do you offer free returns?
Yes. Borvex offers free returns on eligible return requests.
If your return is approved, we will provide return instructions.
Do you charge a restocking fee?
No. We do not charge any restocking fees for returned items.
How long do refunds take?
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Please allow 5–7 business days for the refund to appear, depending on your payment provider or financial institution.
What items cannot be returned?
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
Products
Are your products new?
Yes. All products sold by Borvex are new and carefully selected for our customers.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
We will review the issue and work with you to provide an appropriate solution.
Contact Information
Business Name: Borvex
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Phone: +1 (380) 209-8869
Email: jephthahleyva704@gmail.com
Business Address: 210 S Stagecoach Trl, San Marcos TX 78666, United States